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At Ceramic's Division, Simpolo Ceramics, it has been endeavour not only to provid eyou with the best possible service, but also to help you serve your customer better. We have benn analysing the complaints received by us and have discovered that most of the complaints fall into a pattern. We would like to share the qualitative results of the analysis the complaints received by us and have discovered that most of the complaints fall into a pattern. We would like to share the qualitative results of the analysis with you, so that you can be better prepated to handle any complaints received from your customer
 
Problem Faced Probable Reasons Corrective Action
Tank is shaking
Expansion plug may not be correctly fixed in the tank's fixing hole provided towards the back of the closet. Fix the expansion plug provided.
Tank holding screw may not be tightened fully. Tighten the tank holding screw evenly till it cannot be tightened any further with one hand.
Continuous leakage of water from the cistern
   
Arm may be fixed in a wrong direction.

Valve ring may not be fixed properly to the bottom of the body.
Fix the arm such that the shorter arm side is facing the front of the cistern.

Fix the valve ring to the top of the groove provided in the body. Ensure that the valve ring sits securely around the groove.
Valve ring may have cracked or
could be worn out.

Replace the valve ring.
Lifting rod and floating body
assembly may not be perpendicular.
Adjust the bracket so that its center hole aligns with the hole provided in the lid of the cistern.
Lifting rod and floating body assembly may not be guided through the guide hole provided in the bottom of the valve seat.
Guide the lifting rod through the hole provided in the bottom of the valve seat.
Cistern not fully tightened to the closet. Tighten tank holding screws evenly till they cannot be tightened further with one hand.
Water may be overflowing through Turn the adjusting screw provided on the top of the inlet in the anti clockwise direction. Reduce the water level such that the water level shut soff below the 'over-flow' level.
Discharge of
water stops
abruptly when
the flush knob is
pulled and released

Buoyancy may not be created for the
floating body.
1. Push stop dog (black rubber tube) which is fixed to the lifting rod such that top end of the
stop dog touches the bottom of the lifting bar.

2. Adjust the lifting bar such that the
hole provided near the top-end
threaded portion of the lifting-bar is
just visible over the lid screw (when
observed in assembled condition).
Water does not enter the cistern through the inlet
The inlet may be in the fully closed
position.
Turn the adjusting screw provided on the top of the inlet in the clockwise direction to open the inlet.
Water line may be choked. Ensure periodical cleaning of water tank and water lines.
Water quantity
insufficient for effective flushing

Float ball height adjusted to lower
quantity of water discharge.
Turn the adjusting screw provided on the top of the inlet in clock wise direction to increase the discharge level. (Caution: The water level may be
increased till the water from the inlet shuts off at the 'top-line' mark provided on the floating body).
Water leakage observed between cistern and closte during flushing
Water divider may not be properly fixed Fix the water divider such that the 2 weep holes provided in it face each other after installaton.
Ensure that the inlet of the water divider is passing throught the outlet of the valve-seat fully.
 
 
 
 
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